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You may provide us with personal information when you or your business interact with us (such as if you use, enquire about or purchase our products or services), and we may collect further information about you online (e.g. through our website or social media) or through our correspondence with you.
You are not required by law or by any contract to provide personal information to us. However, if you fail to provide certain information to us when asked to, we may be unable to proceed with a service that you request.
Find out more about the purposes for which we use your data by clicking on the headings below. Each section explains the types of data we hold, the purposes for which we use it and our legal basis for using your data in that way.
Depending on the U.S. state where you live, you may have certain rights with respect to your personal information. These rights can include:
These rights are available to residents of California, Virginia, Colorado, Connecticut, Texas, Florida, Oregon, Montana, and other states with operative privacy laws. The specific rights available to you may vary based on your state of residence.To submit a request, please use the contact information in the Contact Us section of this notice. We will respond within the time period required by applicable law, which is typically 45 days from receipt of your request, with the possibility of a single 45-day extension where reasonably necessary.
We collect the following specified categories of personal information (as listed in CPRA §1798.140):
SENSITIVE PERSONAL INFORMATION
In connection with our business operations, we may collect certain categories of personal information that are treated as sensitive under applicable law, including government identification numbers and employee health information. We use this information only for the purposes for which it was collected and as permitted by law, and we do not use or disclose it for other purposes without your consent.
California residents have the right to direct us to limit our use of sensitive personal information to the purposes specified under the California Privacy Rights Act. To exercise that right, please contact us using the information in the Contact Us section below.
We may collect personal information about you for the following specified business purposes, as defined in the CPRA. Please see “How we use your data” above for more detailed information about how we use your personal information.
Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by the business, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by the business.
Under the CPRA:
We do not (nor have we done at any time since January 1, 2022) sell or share your personal information in these ways.
If we intend to use your information in ways that are not explained in this notice, we will either contact you first to explain this (in ad-hoc cases) or we will update this notice to explain the new use of your information.
We always aim to ensure that your data is stored securely with reputable third-party providers, and we comply with all legal requirements in respect of the overseas transfer of personal data. Where any data is subject to the UK or EU GDPR, we always ensure that appropriate safeguards are in place if this data is transferred to another country, which may include the use of standard contractual clauses issued by the UK Government and EU Commission.
We keep the personal information that we hold about you for as long as reasonably necessary for the purposes for which we collect it, or for as long as we are legally required to hold it.
Where we have an ongoing relationship with you, such as if you are a customer or supplier or we provide any service to you, we will retain your information for the duration of that relationship. We may also retain your information for a certain period of time after this for the purposes of auditing, record-keeping, compliance or handling legal claims.
Information collected via our website or otherwise generated through web services (including advertising) may be held for as long as necessary for legitimate business purposes.
If you are located in the United Kingdom, we process your personal data in accordance with UK data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018, each as amended, including by the Data (Use and Access) Act 2025. Our lawful bases for processing are described above and include your consent, the performance of a contract with you, and our legitimate interests. Where we rely on legitimate interests, we carry out a balancing assessment to confirm that our interests are not overridden by your rights and freedoms. You have the right to lodge a complaint with the United Kingdom's data protection regulator. For international transfers of personal data out of the United Kingdom, we rely on the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or another lawful transfer mechanism.
We use personal information about you when providing our products and services, such as your identity and contact details, information about your relationship with us and any transaction and payment details.
In most cases, our contracts will be with the business that you represent, but we may hold this information about you personally if you are one of our contacts.
We use your information in this context in order to:
Legal Basis: If we have a contract with you personally, we need to use your information in these ways in order to perform our obligations under that contract. If our contract is with your business, we have a legitimate interest to use your information in this context in order to manage our customer relationships and contracts.
If you are (or represent) one of our suppliers, we use personal information about you in relation to your supply of products or services to us. This may include your identity and contact details, information about our relationship with you and any transaction and payment details.
In most cases, our contracts will be with the business that you represent, but we may hold this information about you personally if you are one of our contacts.
We use your information in this context in order to:
Legal Basis: If we have a contract with you personally, we need to use your information in these ways in order to perform our obligations under that contract. If our contract is with your business, we have a legitimate interest to use your information in this context in order to manage our supplier relationships and contracts.
If you attend any of our events or training sessions, we may use personal information about you in the context of organizing and hosting the event and its attendees.
This may include information about your identity and your contact details as well as information about your relationship with us (including any previous events you may have attended or your relationship with us as a customer or supplier).
Legal Basis: If we have a contract with you (for example if you have purchased a ticket to an event) then we need to use your information in this way to perform our side of that contract. Otherwise, we have a legitimate interest to use your information in this way in order to manage our events.
We may use your personal information to send you information about products or services that we think may be of interest to you. This may include your identity and contact details as well as information about your relationship or any past transactions with us.
If you choose to subscribe to our Newsletter, you consent to us using your personal information to send you news, updates and promotions.
If you are an individual using your own personal email address and you are not an existing customer, we will not use your personal information for direct marketing purposes unless you give consent, for example, by opting-in to receiving these communications when you submit a contact form on our website.
In other circumstances, we may not require your consent in order to send you information about our products or services – for example, if we contact you at your business email address, or if you are an existing customer.
You can withdraw your consent to receiving these types of communications at any time by unsubscribing, either by using the links in the emails we send to you or by contacting us to request this. If we do not rely on your consent, you may still unsubscribe from these communications in the same way.
Legal Basis: In some circumstances, we rely on your consent in order to use your personal information for direct marketing purposes. In other cases where we do not require your consent, we have a legitimate interest to use your information in this way as it helps us to promote our products and services.
We may use your personal information in order to manage and improve our business, products and services. For example, we may use your information in this context in order to:
We may use any of the personal information that we hold about you for these purposes, including your identity and contact details, information about your relationship with us and any transaction history, any correspondence or other engagements with you and information we collect online (for example through our website).
Legal Basis: We have a legitimate interest to use your personal information in this way as it helps us to improve our business and provide better products and services to our customers.
We may use your personal information in order to operate, maintain and improve our website and other online services. This may include information about your use of our website (including content you view, links you follow and the device and browser you use), your IP address and other identifiers, your general location and any login credentials.
We may use your information in this way in order to:
Legal Basis: We have a legitimate interest to use your personal information in this way in order to effectively operate, maintain and improve our website and online services.
We use your personal information in order to correspond with you, whether by phone, email, post or online (for example through our website or social media accounts).
This may include your identity and contact details, as well as information about your relationship with us, any transaction history and any other personal information that you choose to provide to us.
Legal Basis: We have a legitimate interest to use your personal information in this way in order to communicate effectively with our customers, suppliers and other contacts.
We may use your personal information in other circumstances where it is reasonable to do so. For example, we may need to use your information in order to:
We will always use your data fairly and legally and, where we intend to use your data for any purpose that is not compatible with the purposes explained in this notice, we will contact you to explain this.
We share your personal information with our staff so that we can provide our products and services and manage our business. We may share your personal information with other companies within the Dixon Group, including in other locations around the world, for administrative purposes.
We only share your personal information with third parties where it is reasonably necessary as part of managing our business and providing our products and services.
Expand the heading below to see who we share your data with and why:
Last Updated: September 28, 2026
We review and update this Privacy Notice at least once a year. When we make changes that are material, we will update the date above and, where required by applicable law or otherwise
This notice explains how we use personal information about you that we may collect when you visit our website (dixonvalve.com) or when you otherwise engage with us, such as by using our products or services.
If you have any questions about this notice, how we use your information or your privacy on our website, or if you wish to make a request regarding your rights as a data subject, please contact us.
This website is operated by Dixon Valve & Coupling Company, LLC, on behalf of The Dixon Group, Inc. and its related affiliated companies (together, The Dixon Group).
If you have any questions about your privacy, or wish to exercise your rights in relation to your personal data, please contact us at the details below:
Controller: The Dixon Group, Inc
Post: 1 Dixon Square, Chestertown, Maryland 21620, United States
Email: compliance@dixonvalve.com
Phone: 1-833-976-1849 (Privacy #)
Dixon UK/Europe: Contact Details
Dixon Australia: Contact Details
The right of access allows you to obtain information about how we collect and use your personal data (including information about any disclosure, sharing or sale of your data), as well as copies of the information that we hold.
The right of rectification allows you to request that we update or correct information that we hold about you, if it is incorrect or outdated.
The right of erasure (also known as the “right to be forgotten”) allows you to request that we delete some or all of the information that we hold about you. This right is only available in certain circumstances, including where:
If you request erasure of your information in circumstances other than those above, we may not be able to comply with your request (for legal or administrative reasons).
You have the right to object to our use of your information:
Please see “How we use your data” above for more information about the circumstances where we rely on a legitimate interest as our legal basis for using your information. If you object to our use of your information, we will stop that use unless there is a compelling, legitimate reason for us to continue.
If you object to our use of your information for direct marketing purposes, we will stop using your data in this way.
You have the right to request that we stop using your information (but still retain it) in the following circumstances:
You have the right to request that we transfer your information (in a commonly used electronic format) to another organization.
In any circumstances where we rely on your consent to use your information, you have the right to withdraw that consent at any time and for any reason. If you do, we will stop using your information in that context.
We do not use personal information to make solely automated decisions that produce legal or similarly significant effects concerning you.
If you are based in the UK or EU, you have the right to lodge a complaint with the United Kingdom's data protection regulator.
